# Introducing enrollment status update requests in the Stedi portal

> You can now request a status update from the Stedi portal when a transaction enrollment takes longer than its payer's published enrollment timeframe.

Published Nov 9, 2026

Product: ERAs & transaction enrollment

You can now request a status update for a delayed [transaction enrollment](https://www.stedi.com/docs/healthcare/transaction-enrollment) from the Stedi portal.

Enrollment status update notice in the Stedi portal

Previously, you had to copy the enrollment ID and contact Stedi support to ask about a delayed enrollment. Now you can send the request from the enrollment's [details page](https://www.stedi.com/docs/healthcare/create-manage-transaction-enrollments#review-enrollment-details).

## How status update requests work

Each payer has a published [enrollment timeframe](https://www.stedi.com/healthcare/network) for each transaction type. The timeframe starts when an enrollment enters `PROVISIONING` [status](https://www.stedi.com/docs/healthcare/transaction-enrollment#enrollment-statuses) – the point when Stedi sends it to the payer.

Until the timeframe elapses, most enrollments show a **This enrollment is on track** notice. It shows the date Stedi sent the enrollment to the payer and the expected processing time.

If the enrollment takes longer than expected, the details page shows a **This enrollment is taking longer than expected** notice. Click **Request status update** in the notice to open a prefilled support message.

The message includes the enrollment ID, payer, provider, transaction type, and submission date. Stedi checks the enrollment, follows up with the payer when needed, and replies by email.

For more information, see our [review enrollment details](https://www.stedi.com/docs/healthcare/create-manage-transaction-enrollments#review-enrollment-details) docs.