# The Stedi portal now lets you report missing ERAs

> You can now report missing ERAs from the Stedi portal. The form collects the payment details Stedi support needs to find the ERA with the payer.

Published Nov 9, 2026

Product: ERAs & transaction enrollment

You can now report missing [Electronic Remittance Advice (ERAs)](https://www.stedi.com/docs/healthcare/claim-responses-overview#835-electronic-remittance-advice-era) from a form in the Stedi portal.

Report missing ERAs form with a warning for a provisioning enrollment

Previously, Stedi support followed up on missing ERA reports to ask for payment details. Now, the form collects them up front and sends them to Stedi support in a ticket.

To open the form, click **Report a missing ERA** in one of these places:

- **[Enrollment details page](https://www.stedi.com/docs/healthcare/create-manage-transaction-enrollments#review-enrollment-details)** – For ERA enrollments with a [`LIVE` status](https://www.stedi.com/docs/healthcare/transaction-enrollment#enrollment-statuses). The form fills in the enrollment's payer and provider.
- **[ERA list](https://www.stedi.com/docs/healthcare/claims-view#filter-eras)** – When your filters return no results. The form fills in the payer and provider from your filters, if you set them.

In the form, enter the **Payment amount**, **Date received**, and **EFT or check number** for each payment. Stedi support uses these details to find the ERA with the payer.

To report more than one payment, click **Add payment**.

When you select a payer and provider, the form shows their ERA enrollment. The form also warns you about common reasons for a missing ERA, such as an enrollment that isn't live yet.

Before you click **Submit ticket**, you must confirm that the form doesn't include Protected Health Information (PHI). PHI is patient data, such as names, dates of birth, or member IDs.