PRR Problem Report

To describe a product condition when presented for service or a recall notice or a service bulletin

Position
Element
Name
Type
Requirement
Min
Max
Repeat
PRR-01
Assigned Identification
String (AN)
Optional
1
11
-
Alphanumeric characters assigned for differentiation within a transaction set.
PRR-02
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
C0204: If PRR-02 is present, then PRR-04 is required
PRR02 identifies the source of the following Complaint Code contained in PRR04.
PRR-03
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
C0302: If PRR-03 is present, then PRR-02 is required
PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the Complaint Code contained in PRR04.
PRR-04
Complaint Code
String (AN)
Conditional
3
6
-
Code identifying the basic reasons why this item is being repaired
R0405: At least one of PRR-04 or PRR-05 is required
PRR04 is the Complaint Code as reported by the customer.
PRR-05
Description
String (AN)
Conditional
1
80
-
A free-form description to clarify the related data elements and their content.
PRR-06
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
C060809: If PRR-06 is present, then PRR-08 and PRR-09 are required
PRR06 identifies the source of the following Service Classification Code or Severity Condition Code contained in PRR08 and PRR09 respectively.
PRR-07
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
C0706: If PRR-07 is present, then PRR-06 is required
PRR07 specifies a particular table of codes maintained by the agency identification in PRR06 for specifying the Service Classification Codes contained in PRR08 and the Severity Condition Codes contained in PRR09.
PRR-08
Service Classification Code
Identifier (ID)
Conditional
1
4
-
Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes
PRR08 identifies the gross reason for the service action.
PRR-09
Severity Condition Code
Identifier (ID)
Conditional
1
2
-
Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall
PRR09 identifies the urgency or severity of the condition which results in a service action.

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