RC Root Cause

To specify the specific part responsible for a customer complaint in a request for service of a product and/or to describe the particular failure mechanism in a failing part or assembly

Position
Element
Name
Type
Requirement
Min
Max
Repeat
RC01
Product/Service ID Qualifier
Identifier (ID)
Conditional
2
2
1
Code identifying the type/source of the descriptive number used in Product/Service ID (234)
P0102: If either RC-01 or RC-02 is present, then the other is required
RC02
Product/Service ID
String (AN)
Conditional
1
48
1
Identifying number for a product or service
RC02 contains the part number of the assembly or part that is the fundamental cause of the customer complaint.
RC03
Name
String (AN)
Optional
1
60
1
Free-form name
RC03 contains the name or identify code of the manufacturer that supplied the part.
RC04
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
1
Code identifying the agency assigning the code values
C0406: If RC-04 is present, then RC-06 is required
RC04 identifies the source of the codes in RC05 and RC06.
RC05
Source Subqualifier
String (AN)
Optional
1
15
1
A reference that indicates the table or text maintained by the Source Qualifier
C0504: If RC-05 is present, then RC-04 is required
RC05 refers to a specific table belonging to the agency specified by RC04.
RC06
Causal Part Condition Code
String (AN)
Conditional
1
3
1
Code describing the condition of the part or assembly that is the root cause of the problem being reported or repaired
R0607: At least one of RC-06 or RC-07 is required
RC06 or RC07 describes the condition of the part or assembly that is the root cause of the problem being reported or repaired.
RC07
Description
String (AN)
Conditional
1
80
1
A free-form description to clarify the related data elements and their content
RC08
Free-Form Message Text
String (AN)
Optional
1
264
1
Free-form message text
RC08 can be used to describe a root cause condition. It may only be used in conjunction with either RC06 or RC07.
RC09
Yes/No Condition or Response Code
Identifier (ID)
Optional
1
1
1
Code indicating a Yes or No condition or response
RC09 refers to whether a part was repaired or replaced. A "Y" indicates it was repaired; an "N" indicates it was replaced.

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