PROSRV Product service

TBG1 Supply Chain

A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed.

The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.

Header

Position
Segment
Name
Max use
  1. A service segment starting and uniquely identifying a message. The message type code for the Product service message is PROSRV. Note: Product service messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 PROSRV 0052 D 0054 14A 0051 UN

  2. A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.

  3. A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.

  4. A segment identifying the currencies required e.g. the currency of the reimbursement amount. A rate of exchange may be given to convert a reference currency into a target currency.

  5. Segment group 1
    Repeat 9999
    1. A segment identifying the reference by its number and where appropriate a line number within a document.

    2. A segment specifying the date and/or time related to the reference.

  6. Segment group 2
    Repeat 999
    1. A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.

    2. A segment identifying the financial institution (e.g. bank) and relevant account numbers for reimbursement purposes.

    3. Segment group 3
      Repeat 99
      1. A segment identifying the reference by its number and where appropriate a line number within a document.

      2. A segment specifying the date and/or time related to the reference.

    4. Segment group 4
      Repeat 99
      1. A segment to identify a person or department, and their function, to whom communications should be directed.

      2. A segment to identify a communications type and number for the contact specified.

Detail

Position
Segment
Name
Max use
  1. Segment group 5
    Repeat 99999
    1. A segment to identify a claim document for reimbursement or report of service, issued by a service or repair centre.

    2. A segment specifying date, time and/or period details relating to the claim.

    3. A segment identifying the status of the claim in a response, and the reason for that status.

    4. A segment specifying amounts relating to the claim.

    5. A segment with free text information relating to the claim, in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

    6. Segment group 6
      Repeat 99999
      1. A segment identifying the line item by the line number and additionally identifying the product being serviced or repaired.

      2. A segment providing either additional identification to the product specified in the line item segment (e.g. model number) or any substitute product identification.

      3. A segment to further describe the product being serviced or repaired. This segment should be used for products that cannot be fully identified by a product code or article number.

      4. A segment identifying the product quantities e.g. the quantity of products repaired, serviced or replaced under a product recall.

      5. A segment specifying date, time and/or period details relating to the line item only, e.g. date of failure of product.

      6. A segment indicating special conditions related to the total claim e.g. Home Repair or Repair Centre Repair

      7. A segment providing sets of related identification numbers for a line item e.g. attached equipment, engine numbers, chassis number and transmission number for a vehicle.

      8. Segment group 7
        Repeat 999
        1. A segment identifying the reference by its number and where appropriate a line number within a document.

        2. A segment specifying the date/time related to the reference.

      9. Segment group 8
        Repeat 999
        1. A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified e.g. the seller, the retailer and repairer of the product may be known to each other, thus only the coded identification is required, but the Owner's address details may have to be clearly specified, preferably in structured format.

        2. Segment group 9
          Repeat 99
          1. A segment identifying the reference by its number and where appropriate a line number within a document.

          2. A segment specifying the date and/or time related to the reference.

        3. Segment group 10
          Repeat 9
          1. A segment to identify a person or department, and their function, to whom communications should be directed.

          2. A segment to identify a communications type and number for the contact specified.

      10. Segment group 11
        Repeat 9999
        1. A segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.

        2. A segment to specify common product characteristic by value in either coded form or in free format.

        3. A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

      11. Segment group 12
        Repeat 999
        1. A segment identifying the charge or allowance and, where necessary, its calculation sequence.

        2. A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

        3. A segment identifying the monetary amount for the allowance or charge.

        4. A segment specifying the rate per unit and the basis for calculation.

        5. Segment group 13
          Repeat 9
          1. A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

          2. A segment specifying the tax amount for the allowance or charge.

      12. Segment group 14
        Repeat 999
        1. This segment identifies hierarchical connections from the product identified in the line item to lower level items. This segment which starts the group will be repeated for each part which was repaired or replaced.

        2. A segment providing additional identification of the part which was repaired or replaced.

        3. A segment to further describe the part being repaired or replaced. This segment should be used for parts that cannot be fully identified by a part code or article number.

        4. A segment identifying the quantity of parts repaired or replaced for the product.

        5. A segment indicating special conditions related to the part identified at this level.

        6. A segment to specify the price of the replaced part

        7. Segment group 15
          Repeat 99
          1. A segment identifying the reference by its number and where appropriate a line number within a document.

          2. A segment specifying the date/time related to the reference.

        8. Segment group 16
          Repeat 999
          1. A segment identifying the charge or allowance and, where necessary, its calculation sequence.

          2. A segment identifying the pertinent quantities to the allowances and charges, e.g. the quantity of labour hours

          3. A segment identifying the monetary amount for the allowance or charge.

          4. A segment specifying the rate per unit and the basis for calculation.

          5. Segment group 17
            Repeat 9
            1. A segment specifying the tax type, category and rate, or exemption, related to the allowance or charge.

            2. A segment specifying the tax amount for the allowance or charge.

        9. Segment group 18
          Repeat 9999
          1. A segment to identify characteristics of the problems and service or repair of the part e.g. defects, repair characteristics

          2. A segment to specify common part characteristics by value in either coded form or in free format.

          3. A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

Summary

Position
Segment
Name
Max use
  1. A service segment placed at the start of the summary section to avoid segment collision.

  2. A segment by which control totals may be provided by the sender for checking by the receiver.

  3. A segment giving the total amounts for the message such as total claim/reimbursement amount, total amount of tax

  4. Segment group 19
    Repeat 99
    1. A segment specifying the tax type and rate to be summarised.

    2. A segment specifying the summary amount for the tax specified.

  5. A service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.

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