PRR Problem Report

To describe a product condition causing an engineering change or the condition when presented for service, for a recall notice, or for a service bulletin

Position
Element
Name
Type
Requirement
Min
Max
Repeat
PRR-01
Assigned Identification
String (AN)
Optional
1
20
1
Alphanumeric characters assigned for differentiation within a transaction set
PRR-02
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
1
Code identifying the agency assigning the code values
C0204: If PRR-02 is present, then PRR-04 is required
PRR02 identifies the source of the following complaint code contained in PRR04.
PRR-03
Source Subqualifier
String (AN)
Optional
1
15
1
A reference that indicates the table or text maintained by the Source Qualifier
C0302: If PRR-03 is present, then PRR-02 is required
PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the complaint code contained in PRR04.
PRR-04
Complaint Code
String (AN)
Conditional
3
6
1
Code identifying the basic reasons why this item is being repaired
R0405: At least one of PRR-04 or PRR-05 is required
PRR04 is the complaint code as reported by the customer.
PRR-05
Description
String (AN)
Conditional
1
80
1
A free-form description to clarify the related data elements and their content
PRR-06
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
1
Code identifying the agency assigning the code values
C0608: If PRR-06 is present, then PRR-08 is required
PRR06 identifies the source of the following service classification code or severity condition code contained in PRR08 and PRR09, respectively.
PRR-07
Source Subqualifier
String (AN)
Optional
1
15
1
A reference that indicates the table or text maintained by the Source Qualifier
C0706: If PRR-07 is present, then PRR-06 is required
PRR07 specifies a particular table of codes maintained by the agency identified in PRR06 for specifying the service classification codes contained in PRR08.
PRR-08
Service Classification Code
String (AN)
Conditional
1
4
1
Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes
PRR08 identifies the gross reason for the service action.
PRR-09
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
1
Code identifying the agency assigning the code values
C0911: If PRR-09 is present, then PRR-11 is required
PRR-10
Source Subqualifier
String (AN)
Optional
1
15
1
A reference that indicates the table or text maintained by the Source Qualifier
C1009: If PRR-10 is present, then PRR-09 is required
PRR-11
Severity Condition Code
String (AN)
Conditional
1
2
1
Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall
PRR11 identifies the urgency or severity of the condition which results in a service action.

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