Support
We encourage you to contact us with questions, feedback, or for help using our products.
Submit a ticket in the Stedi portal
You can submit a support ticket from any page in the Stedi portal:
- Click Support at the bottom of the side navigation.
- Describe your question or issue. You can also add a subject.
- Confirm that your request doesn't include Protected Health Information (PHI).
- Click Send ticket (via email).
Stedi includes the URL of the page you're viewing with your ticket, and our team replies by email. To track your tickets, click Open support portal.
Contact us by email, Slack, or Teams
We make every effort to respond as soon as possible, particularly to urgent requests.
For both general support requests and billing inquiries, email support@stedi.com. You can also email us to set up a dedicated Slack or Teams channel.
When you report an issue, please include the following:
- A description of the issue, including the current behavior and the expected behavior
- Your Stedi account ID
- Screenshots showing the problem, when possible
Don't include Protected Health Information (PHI) in support requests, including in screenshots.