Spotlight: Dylan Moon @ Clearway
A spotlight is a short-form interview with a leader in health tech. In this spotlight, you'll hear from Dylan Moon, co-founder and COO of Clearway.
What does Clearway do?
Clearway prevents insurance denials before the visit happens. We run an automated check on every patient ahead of their appointment, pull real-time eligibility and coordination-of-benefits data, and catch the problems that would cause a denial. Like lapsed coverage, wrong primary payer, benefits coordinated wrong. Most fixes happen silently on the back end. When the patient needs to act, an AI agent texts them and walks them through exactly what to tell their insurer. We’re built for outpatient behavioral health, where these denials hit hardest.
How did you end up working in health tech?
Healthcare has been a part of my life for as long as I can remember. My parents and much of my family have worked in healthcare, so I grew up around clinics and medical practices. I started helping at front desks when I was about nine years old, which gave me an early look at how healthcare actually operates behind the scenes. As I got older, I saw firsthand how much time staff spent dealing with insurance and administrative work instead of focusing on patients. That experience naturally led me to co-found Clearway, where we’re building technology to automate eligibility verification and solve revenue cycle challenges before they become problems.
How does your role intersect with revenue cycle management (RCM)?
My role is focused on preventing revenue cycle issues before they happen. At Clearway, we automate eligibility verification, identify coordination of benefits issues, and help patients resolve insurance problems before their appointments. By catching these issues upstream, we help providers reduce denials, improve collections, and spend less time on manual administrative work so they can focus more on delivering care.
What do you think RCM will look like two years from now?
I think RCM is going to become much more proactive and AI-driven. Instead of reacting to denials after claims are submitted, providers will use real-time automation to identify and resolve issues before a patient even walks through the door. AI will handle much of the repetitive administrative work, allowing staff to focus on more complex cases and improving the patient experience. The biggest shift will be moving from fixing revenue cycle problems after they occur to preventing them altogether.