Detailed eligibility check error messages and resolution steps
This entry refers to the Legacy Real-Time Eligibility Check JSON endpoint. We now have a redesigned version of that endpoint.
We strongly recommend the redesigned endpoint for new implementations. Its request and response shapes are more intuitive for both developers and AI agents, which speeds up integration. We still fix bugs in the legacy endpoint, but it's no longer under active development.
The Legacy Real-Time Eligibility Check JSON endpoint now returns detailed AAA error messages that specify why the payer rejected the transaction and any recommended follow-up actions. Stedi includes this information in the aaaErrors object in the response JSON.
The following example shows an error at the subscriber level:
Visit our eligibility check troubleshooting docs for a complete list of all possible error types and resolution steps.