Tennr uses Stedi to automate eligibility checks
Healthcare
Tennr is a platform that automates back-office workflows for healthcare providers.
When a doctor refers you to a specialist, they usually send the referral by fax. Someone at the specialist’s office then has to scan through messy, unstructured docs and put the info in their system. It’s slow, manual, and easy to mess up. Which leads to delays and denied claims.
Tennr automates the process – maximizing patient conversions, minimizing denials, and delivering care without growing headcount. They turn faxes – and PDFs, emails, and other documents – into structured data that can be used to verify insurance eligibility and automate interactions with payers.
Tennr works for more than document processing. It also automates the most vital back-office tasks like prior auth, payer management, and clinical qualification.
Challenge
Every payer’s eligibility response is different. Some return incomplete data. When eligibility checks fail, most clearinghouses don’t help.
Tennr’s core customers are infusion centers, specialty pharmacies, imaging centers, home health agencies, and DME suppliers. They work with hundreds of insurance plans. Payer coverage is important to their platform’s success.
Because payer coverage was crucial, Tennr tried using a major legacy clearinghouse. They quickly ran into issues: limited payer coverage, bad data, and no support.
If an eligibility check failed, the provider’s staff had to chase it down manually. It slowed everything down and made for a bad experience all around.
Every payer’s eligibility response is different. Some return incomplete data. When eligibility checks fail, most clearinghouses don’t help.
Tennr’s core customers are infusion centers, specialty pharmacies, imaging centers, home health agencies, and DME suppliers. They work with hundreds of insurance plans. Payer coverage is important to their platform’s success.
Because payer coverage was crucial, Tennr tried using a major legacy clearinghouse. They quickly ran into issues: limited payer coverage, bad data, and no support.
If an eligibility check failed, the provider’s staff had to chase it down manually. It slowed everything down and made for a bad experience all around.
Solution
Then Tennr switched to Stedi’s Real-Time Eligibility API.
The API gave them access to over 1,200 payers for eligibility checks, including Medicare and Medicaid. And they could get eligibility responses in JSON.
That consistency let Tennr build a more accurate eligibility system. They could extract benefits like HSA or FSA coverage, normalize responses across payers, and make the results easier for customers to understand.
“Stedi's APIs gave us access to more payers,” says Daniel Guillen, Software Engineer at Tennr. “And the structure made it easier to build around.”
Stedi's API have us access to more payers. And the structure made it easier to build around.
Support was also important. Stedi gave Tennr a dedicated Slack channel with fast, direct access to support engineers. They got answers to questions within minutes. “Stedi's support has been outstanding,” Daniel adds. “They’re clear, helpful, and proactive about reaching out to payers when there’s an issue.”
Stedi's support has been outstanding. They’re clear, helpful, and proactive about reaching out to payers when there’s an issue.
Tennr also used Stedi’s Payer APIs to solve a major data problem. Many of their customers use inconsistent payer names and codes. With Stedi’s help, Tennr matched those to the correct payer IDs – unlocking checks that would have otherwise failed.
Then Tennr switched to Stedi’s Real-Time Eligibility API.
The API gave them access to over 1,200 payers for eligibility checks, including Medicare and Medicaid. And they could get eligibility responses in JSON.
That consistency let Tennr build a more accurate eligibility system. They could extract benefits like HSA or FSA coverage, normalize responses across payers, and make the results easier for customers to understand.
“Stedi's APIs gave us access to more payers,” says Daniel Guillen, Software Engineer at Tennr. “And the structure made it easier to build around.”
Stedi's API have us access to more payers. And the structure made it easier to build around.
Support was also important. Stedi gave Tennr a dedicated Slack channel with fast, direct access to support engineers. They got answers to questions within minutes. “Stedi's support has been outstanding,” Daniel adds. “They’re clear, helpful, and proactive about reaching out to payers when there’s an issue.”
Stedi's support has been outstanding. They’re clear, helpful, and proactive about reaching out to payers when there’s an issue.
Tennr also used Stedi’s Payer APIs to solve a major data problem. Many of their customers use inconsistent payer names and codes. With Stedi’s help, Tennr matched those to the correct payer IDs – unlocking checks that would have otherwise failed.
Results
Tennr now runs real-time eligibility checks across hundreds of payers. There are far fewer failures and far less manual work. They’ve rolled out eligibility to more customers and are seeing growing usage.
Better data means better automation. Tennr can now extract key benefits, flag missing information, and trigger next steps. That helps their customers move faster, reduce denials, and get paid on time.
Stedi’s support remains an important part of the equation. “When something breaks – or just looks off – we get answers in minutes, not days,” says Daniel. “Stedi’s support team feels like an extension of ours.”
When something breaks – or just looks off – we get answers in minutes, not days. Stedi’s support team feels like an extension of ours.
Tennr now runs real-time eligibility checks across hundreds of payers. There are far fewer failures and far less manual work. They’ve rolled out eligibility to more customers and are seeing growing usage.
Better data means better automation. Tennr can now extract key benefits, flag missing information, and trigger next steps. That helps their customers move faster, reduce denials, and get paid on time.
Stedi’s support remains an important part of the equation. “When something breaks – or just looks off – we get answers in minutes, not days,” says Daniel. “Stedi’s support team feels like an extension of ours.”
When something breaks – or just looks off – we get answers in minutes, not days. Stedi’s support team feels like an extension of ours.
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Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.
Get updates on what’s new at Stedi
Backed by
Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.
Get updates on what’s new at Stedi
Backed by
Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.