Introducing email notifications for transaction enrollment updates

When the status of a transaction enrollment request changes, Stedi now sends you an automated email.

No setup is needed. These email notifications replace our previous manual notification process.

How it works

You can submit a transaction enrollment request via API, UI, or bulk CSV import. When you submit a request, you must provide an email address that Stedi can reach out to with updates or questions. If you’re a vendor submitting on behalf of a provider, you typically provide your own email address.

Stedi monitors the status of each transaction enrollment. When a status changes – say, from PROVISIONING to LIVE – we send you an email. The only time we don’t send an email is when the status changes from DRAFT to SUBMITTED.

Status update emails are sent once per hour and batched per email address:

• If one enrollment updates, we send a single-entry email.

• If multiple enrollments update, we send a summary email listing up to 100 changes.

• If more than 100 updates occur for the same email address in an hour, we send multiple summary emails.

We never include PHI in these emails.

If an enrollment requires action on your part, we’ll continue to reach out to you via Slack or email with next steps.

How it looks

Each single-entry email includes:

• Enrollment status

• Payer name

• Transaction type, such 835 ERA or 270/271 eligibility check

• Whether a note was added

• Timestamp

If the status is REJECTED, we'll include the reason and how to fix it in an added note. If you have questions, you can reach out to us on Slack.

Summary emails that cover multiple enrollments include:

• Enrollment statuses

• Counts for each status

• Timestamp

Clicking Open enrollments opens the Enrollments page in the UI. The page is filtered to the specific list of enrollment requests from the email.

Other ways to track enrollments

Email notifications are one way to stay updated on transaction enrollment requests. You can also:

• View enrollment statuses on the Enrollments page in the UI.

• Use the List Enrollments API to get status updates programmatically.

Enrollment – done for you

Transaction enrollment is one of the biggest bottlenecks in healthcare billing.Tt can stop you from scaling RCM operations.

At Stedi, we handle the hard parts for you: status tracking, payer follow-up, and notifications. This lets you onboard more providers faster – and keep building.

Contact us to set up a demo or POC.