Spotlight: Addie Bender @ Noteable

A spotlight is a short-form interview with a leader in health tech. In this spotlight, you'll hear from Addie Bender, Director of RCM at Noteable.

What does Noteable do?

Built specifically for interdisciplinary behavioral health practices, Noteable combines clinical documentation, ABA data collection, and revenue cycle management into a single ecosystem.

Our goal is to move friction to technology, to give our partners a single solution so they can spend their time where it matters most: delivering care.

How did you end up working in health tech?

I worked for a large behavioral health practice in Virginia who helped make the Noteable platform possible.

My position there gave me a front-row seat and backstage pass to observe the landscape in a way that gave me an intimate understanding of where the system breaks. I became deeply curious why.

Coming from the provider side has given me perspective that I’ve found incredibly valuable as I have moved into health tech – it grounds me in the belief that, at the end of the day, this is a product for the provider – it has to work for them.

How does your role intersect with revenue cycle management (RCM)?

I worked with the Noteable development team during the above-referenced time to support their efforts when it came to billing, and eventually moved to Noteable entirely. Some of my first work was helping design our RCM-specific tooling with our CTO.

Today, I lead our RCM services department, overseeing my team of account managers who work directly with our customers. I focus on strategy, payer relationships, operational performance, and the continued evolution of our billing automation.

What do you think RCM will look like two years from now?

Expertise will become the new vogue. As more groundwork is laid for automation to handle the day-to-day routine, institutional knowledge will emerge as a champion and ally in a chaotic payer landscape.

Things aren’t getting simpler – automation will mature, but it will respect what it can’t replace… nuanced payer policy interpretation, how to know when escalation is necessary.

It won’t be about who automates the most. It will be about who understands where RCM sits: at the intersection of payer behavior, provider business sustainability, and compliance.

But most importantly, the underpinning that at the end of every claim is a person – a patient receiving care, a community of providers sustaining it. The best RCM ecosystems will support this model and use automation with intention to do so.