Spotlight: Albert Katz @ Flagler Health

A spotlight is a short-form interview with a leader in health tech. In this spotlight, you'll hear from Albert Katz, co-founder and CEO of Flagler Health.

What does Flagler Health do?

Flagler Health is a health tech company that optimizes clinics by installing AI-powered services for healthcare providers. We optimize front, back, and ancillary offerings.

How did you end up working in health tech?

I built and scaled a practice from age 23. I lived the pain of hiring, churn, and constant training firsthand. What became clear was that most of these headaches are solvable – they can be automated away.

Providers should be able to practice the way they did in the 60s and 70s, before payers buried them in restrictions and administrative burden. When I stepped back to get my MBA, the opportunity became obvious: take over all the unnecessary minutiae of running a clinic, automate everything possible, and give providers their time back – so they can focus on what actually matters. The patient.

How does your role intersect with revenue cycle management (RCM)?

My role is to make sure RCM isn't treated as a back-office function – it's core to the health of a practice. I work closely with our team to ensure we're not just processing claims but proactively identifying where denials are preventing patients from receiving the care they need.

What do you think RCM will look like two years from now?

The bigger shift I see is on the payer side. As AI gets better at pattern recognition, we'll finally be able to anticipate denials before they happen rather than chase them after the fact. That's a fundamental change in how the revenue cycle works.

What I'm really watching is the AI arms race between payers and providers. Payers have been using AI to deny claims faster and more aggressively – but I actually think providers are better positioned to win that battle. Payers are massive, slow-moving organizations. Providers and the platforms serving them can move much faster, adapt more quickly, and deploy new tools without a bureaucratic approval process slowing everything down. That speed advantage is significant.