Introducing Stedi apps and integrated accounts

Today, we’re announcing Stedi integrated accounts and Stedi apps – a new set of capabilities that allows end customers of Stedi’s Platform Partners to have Stedi accounts of their own.

Integrated accounts drastically reduce the amount of clearinghouse functionality that partners need to build themselves.

Instead of partners having to replicate Stedi’s user interfaces within their own applications, providers can use their own dedicated Stedi accounts that are pre-integrated into partner platforms, such as Revenue Cycle Management (RCM) systems, Practice Management Systems (PMS), and Electronic Healthcare Record (EHR) systems. 

Making integrations easier

Platform Partners have used Stedi’s clearinghouse APIs to incorporate healthcare claims and eligibility functionality into their own systems. To build this functionality, a partner typically maintains a single Stedi account that powers all of the transactions for their provider customers. 

For example, an RCM system would submit claims to a single Stedi account using Stedi’s Claims API or SFTP, and would create transaction enrollment requests for each provider’s required ERA enrollments. In other words, the RCM system would use a single Stedi account in a multitenant fashion – that is, with multiple end provider customers (such as an independent practitioner, group practice, or health system) operating within a single Stedi account.

This multitenant pattern has meant that each Stedi partner needed to replicate much of Stedi’s functionality within their own platform, since providers needed the ability to perform all necessary actions within the partner’s system. For example:

• Any partner that offered functionality related to ERAs needed to build out a complex set of user interfaces and email notifications for transaction enrollment.
  
  
  

• Any partner that offered the ability to submit claims needed to also have the ability to manually modify and resubmit claims that are rejected or denied.
  
  
  

• Any partner that offered eligibility checks needed to build out functionality for troubleshooting failed attempts and functionality for batch uploads. These partners were also on the hook for support, even if Stedi was better positioned to help fix the issue.

This functionality is complex and time-consuming to build, and each time Stedi launched a new feature like delegated signature authority or the Stedi Agent, it meant that our partners needed to dedicate engineering, product, and design resources to incorporate Stedi’s latest functionality. 

For these reasons, the number one feature request we’ve heard from our partners is that they want to allow their providers to have Stedi accounts of their own. This way, providers can use Stedi’s functionality directly, rather than partners needing to replicate it.

Integrated Stedi accounts give providers that access. Stedi apps connect integrated accounts to one or more partner platforms.

Integrated accounts

Integrated accounts are simplified Stedi accounts that are designed to be friendly to non-technical users. The more complex developer-focused functionality – such as configuring API access and webhooks, and viewing raw JSON payloads – has been removed. 

The interfaces for common tasks such as running and troubleshooting eligibility checks, modifying and resubmitting claims, and managing transaction enrollments have been streamlined, so platforms can direct providers to their Stedi accounts for this functionality rather than building and maintaining UIs for those workflows themselves. Integrated accounts also include other standard Stedi account features, including member access, role-based access control (RBAC), and multi-factor authentication (MFA).

Create an integrated account

Providers can create integrated accounts using a self-service signup flow:

1. Create a Stedi sandbox account.

2. In the sandbox, click Upgrade. 

3. Select Integrated Account and follow the prompts.

Stedi apps

Integrated accounts can install Stedi apps, which are Stedi’s pre-built integrations to a growing list of third-party RCM, PMS, EHR, and other platforms.

Stedi apps allow providers to quickly connect their Stedi account to these external systems using preconfigured SFTP credentials and API keys.

They can also grant Stedi portal access for external support and implementation teams to assist with setup and ongoing support.

Pricing

Integrated accounts are available now and priced at $99 per integration, with one integration included. The plan includes 1,000 free eligibility checks, 1,000 free claim submissions, and 1,000 free paid claims in ERAs per month.

Usage rates apply beyond these limits and for other transaction types. See stedi.com/integrated-pricing for details.