Introducing claim lifecycle tracking in the Stedi portal

You can now track a claim's full lifecycle – from submission to payer adjudication – in the Stedi portal's claims view. For example, you can see whether the payer denied a claim, or how much the payer paid.

Previously, information in the claims view was derived solely from claim submissions and related 277CA claim acknowledgments. To get payment information for a claim, you had to jump from the claim's timeline to Electronic Remittance Advice (ERAs) with a matching patient control number (PCN).

Now, the portal displays information from those ERAs directly in the claims view, including:

Claim processing status – Whether the claim was processed, denied, rejected, or is still being processed.
Amount paid – What the payer paid on the claim, next to the amount charged.
Patient responsibility – The share the patient owes.
Adjustments – Claim-level and service line adjustments.
Denial reasons – Why the payer denied the claim.
Reversals – Whether the payer reversed a previous payment.

Watch the 2026 Stedi Keynote announcement:

Claim filters

The claims list view has two new filters:

Reversals – Claims with payment reversals, or claims without them.
Amount paid – Claims with a minimum or maximum paid amount.

For example, you can set the new Amount paid filter's Min and Max values to 0 to see unpaid claims.

We've also renamed the existing Total charges column and filter to Amount charged. Other columns and filters remain unchanged.

New claim processing statuses

We've added three claim processing statuses that are derived from the claim's matched ERAs:

Processed by payer – The payer completed adjudication and accepted responsibility for the claim. This doesn't mean the payer paid the claim in full, or paid it at all.
Denied – The payer completed adjudication and denied responsibility for the claim.
Unknown – Stedi can't determine a single status for the claim. This usually happens when the payer's responses are mixed or incomplete.

The Unknown status replaces the old Invalid status, which only applied to 277CA claim acknowledgments with unrecognized status codes.

The Submitted, Received, Rejected, and Accepted statuses remain unchanged. For more, see How we determine status in our docs.

Claim timeline

Each claim's timeline now includes a card for every claim payment information record from an ERA. Each card shows the claim processing status, the amount charged, the patient responsibility, the amount paid, and the ERA trace number.

Resubmissions carry their own payment records, so you see the payments tied to each attempt.

Claim payment information details

Hover over a claim payment information card and click See more detail to open its details. That view shows payment information for one claim:

The linked claim, with a link back to its timeline.
Claim-level payment information: total charged, total paid, patient responsibility, and adjustments. If the claim was denied, denial reasons are also included.
Service line details, with line-level payment amounts and adjustments.

You can view the CLP (Claim Payment Information) segment of Loop 2100 for the related ERA in the X12 tab. You can also download a PDF for a single claim payment information record.

ERA detail view

Each ERA detail view has a claim payment information table with one row per claim payment information record. Click a row to open the details for that claim.

If you receive ERAs through Stedi but submit claims elsewhere, you still get the claim payment information details for each record in an ERA.

Availability and pricing

Claim lifecycle tracking is available now in the Stedi portal's claims view for all Stedi production accounts at no extra cost.

For more details, see our announcement blog.