Introducing Stedi Lockbox

Providers can now receive payer paper checks, paper remits, and other mail items at a lockbox address managed by Stedi. A lockbox is a secure mailing address that receives mail on the provider's behalf. The provider can give the address to payers that require a mailing address for physical mail. Stedi deposits any checks received into a Stedi Treasury account automatically. Stedi scans the remits and other mail into PDFs you can view and download.

Checks become payment records in the Stedi portal. Paper remits and other mail become PDFs with OCR text that can be used for downstream processing.

Watch the 2026 Stedi Keynote announcement:

Automatic check deposits

Electronic Funds Transfers (EFTs) are the standard option for payer payments, but payers don't always pay electronically. Many still mail paper checks, and many mail paper remits – explanations of payment (EOPs) or explanations of benefits (EOBs) – instead of Electronic Remittance Advice (ERAs).

All that paper turns into manual work for the provider. Someone has to open the envelopes, match each check to its remit, and deposit the checks by hand.

Stedi Lockbox takes that work off the provider. Stedi receives the mail, scans it, and deposits any check into the associated Stedi Treasury account.

These check deposits appear in the Stedi portal the same way EFTs do, with one addition – a Mail card showing that the payment arrived as a paper check.

The related payment's detail page includes a scanned image of the check.

Paper remits and other mail

When a lockbox receives a paper remit, such as an EOP or EOB, Stedi makes it available in the related Stedi account as a PDF. Each PDF includes optical character recognition (OCR) text, so you can process the contents downstream.

The same applies to every other item of mail. You get the PDF, the OCR text, and the sender, then decide what to do next.

Availability and pricing

Stedi Lockbox is in private preview for Stedi production accounts. Reach out if you're interested in joining the preview.

For more details, see our announcement blog.