Pair Team uses Stedi to replace critical Change Healthcare APIs for claim submission

On February 21st, 2024, Change Healthcare (CHC)—the nation’s largest healthcare clearinghouse for claims processing—suffered an unprecedented cyber-attack that brought down its entire system, including all healthcare APIs. The outage prevented Pair Team from submitting 837 insurance claims to Medicaid, which they rely on to receive payment for their services. When it became clear that CHC’s APIs wouldn’t be back online for weeks or months, the team began urgently looking for an alternative. 

Pair Team manages claim processing in-house, so they needed an API-first solution that their product engineers could easily implement. They didn’t want to spend months building out support for the underlying X12 EDI format. They also wanted a platform designed to be secure, reliable, and scalable over time.

“After our first call, I expected the quality of Stedi's technical team to be much stronger than alternative solutions,” says Craig Micon, Head of Product at Pair Team. “There was no `vendor speak`—from the start. We had clear, honest conversations about how to solve our problem. The engineering roadmap was clearly articulated in weeks instead of years. And we liked that Stedi is building out redundant payer connections to enable failover in case of future outages.”