Manage enrollment requests
You'll get notification emails each time a transaction enrollment request status changes or there is new information for you to review. You can also track and manage enrollment requests from within your Stedi account.
Monitor enrollment status
You can track the status of your transaction enrollment requests from the Enrollments page in your account.
Click an enrollment request to view its details, including:
- The provider and payer associated with the enrollment.
- The transaction types included in the enrollment.
- The current status of the enrollment.
- Any notes or instructions from Stedi or the payer.
- The history of status changes and actions taken on the enrollment.
- Enrollment documents, such as signed PDF forms.
Enrollment statuses
An enrollment request can have one of the following statuses:
| Status | Description |
|---|---|
| DRAFT | You are still editing the record and it has not been submitted to Stedi. |
| STEDI_ACTION_REQUIRED | You have submitted the enrollment and it is ready for Stedi to begin processing. |
| PROVIDER_ACTION_REQUIRED | The enrollment requires action from the healthcare provider to proceed, such as providing additional documentation. Stedi will add a note to your enrollment request with clear instructions. |
| PROVISIONING | Stedi has begun the process of completing the enrollment with the payer. |
| LIVE | The enrollment process is complete, and the specified provider can begin exchanging the listed transaction types with the payer. |
| REJECTED | The payer rejected the enrollment. Common reasons for rejection include incorrect details in the request and that the provider is not credentialed with the payer. Customer support will contact you with reasons for rejection and next steps. |
| CANCELED | The enrollment has been terminated per customer or provider request. You can only cancel enrollments that are in DRAFT, STEDI_ACTION_REQUIRED, or PROVIDER_ACTION_REQUIRED status. |
Notification emails
Stedi sends a notification email once per hour with a summary of enrollment request status changes. The email includes a link to each enrollment request where you can review notes, instructions, and other details.
Email notifications are sent to the address designated as the Person for Stedi to contact about the enrollment. This is typically the email associated with the Stedi account that created the enrollment request, and it may differ from the provider's designated contact.
If you aren't receiving notification emails as expected, contact Stedi support through our Contact us form or your designated Slack or Teams channel.
Rejected enrollments
In rare cases, the enrollment status might be set to REJECTED if the payer denies the enrollment request. Rejection can happen for many reasons, but the most common are:
- You aren't credentialed with the payer. If a payer rejects your transaction enrollment request with a message indicating the provider is "not on file" or "not recognized," it likely means you haven't completed credentialing and payer enrollment with that payer. You'll need to contact the payer and complete their credentialing process before you can successfully enroll for transactions through Stedi.
- There was incorrect data in the enrollment submission.
If an enrollment is rejected, Stedi puts a note on the enrollment request explaining the reason and how to resolve it. Contact Stedi support with any additional questions.
Cancel enrollments
You can only cancel enrollment requests that are in DRAFT, STEDI_ACTION_REQUIRED, or PROVIDER_ACTION_REQUIRED status. To cancel, reach out to Stedi support through our Contact us form or your designated Slack or Teams channel. Once an enrollment is canceled, Stedi sets its status to CANCELED and stops the enrollment process with the payer.
We can't cancel enrollments that are in PROVISIONING or LIVE status. Once an enrollment is in one of these statuses, the only way to stop 835 ERAs from coming to Stedi is to submit an enrollment through another clearinghouse.
Transaction Enrollments Hub
Our network and enrollment operations team knows the nuances of each payer’s enrollment requirements and maintains a public repository of payers that require additional transaction enrollment steps through our Transaction Enrollments Hub.
However, you don't need to keep track of these requirements. We'll contact you directly if there are additional steps you need to take to complete enrollment with a specific payer.