Transaction enrollment FAQ
This FAQ provides answers to the most common questions about transaction enrollment. Please contact Stedi support with additional questions.
How do I know if I need to enroll?
All payers require transaction enrollment for 835 Electronic Remittance Advice (ERAs). For other transactions, like claims and eligibility checks, it depends on the payer.
Check the Payer Network to determine whether your payers require enrollment for the transaction types you want to send and receive.
For transactions marked as Supported, enrollment required, you must complete the transaction enrollment process before you can begin exchanging that transaction type through Stedi.
How long does transaction enrollment take?
The transaction enrollment process typically takes 24-48 hours, though it can take up to 30 days for some payers. Enabling delegated signature authority can significantly speed up the process.
Do I need to enroll through Stedi if I'm already enrolled through another clearinghouse?
Yes. Enrollment is specific to each clearinghouse. So if a payer requires enrollment, you will need to go through the enrollment process with Stedi to begin exchanging transactions through the Stedi clearinghouse.
What will happen to the ERAs I currently receive through a different clearinghouse?
ERAs can only be sent to a single clearinghouse. Once you enroll for ERAs through Stedi, all ERAs from that payer to the provider you enrolled will come through Stedi. The provider will no longer receive ERAs from that payer through your previous clearinghouse.
Does enrolling with Stedi cancel my enrollment with another clearinghouse?
For ERAs, yes. Once you enroll for ERAs through Stedi, the payer will stop sending ERAs to your previous clearinghouse.
For claims and other types of transactions, it depends on the payer. Some payers accept claims through multiple clearinghouses or direct connections. Customer support can help answer this question for your specific payers.
Can a provider be enrolled through multiple clearinghouses at the same time?
Yes, for claims and eligibility checks. Some payers allow providers to submit claims and eligibility checks through multiple clearinghouses. Customer support can help answer this question for your specific payers.
No, for ERAs. As soon as an ERA enrollment in Stedi is processed with the payer, you won't receive ERAs through your previous clearinghouse.
Can I send claims through Stedi without switching my ERA enrollments?
Yes, you can start sending claims through Stedi without enrolling for ERAs. The ERAs will still go to your current clearinghouse. In Stedi, you'll see the claim and the 277CA claim acknowledgment from the payer, but you won't see ERAs until you switch those enrollments to Stedi.