Notifications

Stedi sends notifications through two channels: in-app (the bell icon in the side navigation) and email. You can manage your notification preferences from the Notifications page in your account settings.

Notification categories

Stedi sends you notifications about the following:

Transaction enrollments

Stedi sends notifications when a transaction enrollment request changes status to PROVISIONING, PROVIDER_ACTION_REQUIRED, LIVE, or REJECTED.

• Who: The email set as the Stedi contact person
• What: In-app notifications, plus a batched email once per hour with all updates.

Visit Notifications in the transaction enrollment guide for more details.

Event destinations

Stedi sends notifications when event deliveries to an event destination repeatedly fail.

• Who: Every member of the Stedi account
• What: In-app and email notifications at the following intervals:
  • After 2 hours: If retry attempts for all events continue failing for 2 hours, Stedi sends an in-app notification and email. You should investigate the issue as soon as possible. Stedi will continue automatic retries.
  • After 24 hours: If retry attempts continue failing for 24 hours, Stedi sends another notification informing you that the retry limit is approaching.

Visit Notifications in the event destinations guide for more details.

Account activity

Stedi sends notifications for the following account activity:

• You're invited to a new account.
  • Who: The invited user
  • What: In-app and email notifications
• Your account or account update is reviewed and approved.
  • Who: All account users
  • What: In-app and email notifications
• A user requests to join your account.
  • Who: Account admins only
  • What: In-app and email notifications

Visit Account setup for details about managing account members and upgrading your account.

Exports

Stedi sends notifications when your claims list or Electronic Remittance Advice (ERA) list exports are ready to download.

• Who: The user who requested the export
• What: In-app notifications when the export file is ready. Export files are available for 30 days.

Billing and payments

For pay-as-you-go accounts, Stedi sends notifications when automatic recharge payments fail or when your account is suspended due to insufficient funds.

• Who: Billing email address and account admins
• What: In-app and email notifications at the following points:
  • Payment failure: When an auto-recharge payment fails.
  • Access suspended: When your balance reaches $0 and account access is suspended. You'll also receive reminder emails after 16 days and 25 days of suspension about potential account closure if you don't resolve the issue.
  • Access restored: When your balance returns to positive and access is restored.

Visit Billing for details about failed payments and account suspension.

Manage notification preferences

You can control which notifications you receive from the Notifications page in your account settings. Check or uncheck the boxes to opt in or opt out for each notification category.

• Default is opt-in: All notifications are enabled by default.
• Preferences are per user: Your notification preferences apply across all Stedi accounts you can access. They're tied to your signed-in user, not to a specific account.
• Independent channels: Turning off email delivery for a notification type doesn't affect in-app delivery, and vice versa.